Return & Refund Policy

Return and Refund Policy

Thanks for shopping at Cathygerson.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. It is always helpful if you also have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will not be a part of your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

Return & Refund Policy –  Our Information

Cathy Gerson Studios

121 Stoney Fork Road

Barnardsville, North Carolina  28709

828-626-3900

cathy@cathygerson.com

Items Not Eligible

Commissioned pieces, architectural installations and sale itemsSale Items are a one-time sale only and thus are not eligible for a refund.

How To Return Your Item

All Return items must be well packed and sent to the above address by any carrier that you choose; USPS, UPS, FedEx, DHL.

 

Last Updated: December 2016

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